USPS Shipping

USA:

• First Class standard - Flat Rate $9.00 per order

           (Generally 5–7 business days, depending on USPS. Delivery times are not guaranteed.)

• Free First Class -orders over $100.00 in product

• Priority Upgrade Flat Rate - $18.00

          (Generally 2–3 business days, depending on USPS.)

• Free Priority Upgrade Flat Rate - orders over $150.00 in product

​

I am not currently shipping outside the United States.

Shipping rates may change without notice.

All orders include insurance.

​

Processing Times

All of my herbal products are prepared in small, fresh batches. Please allow 3–5 business days for your order to be prepared and shipped. 

​

Holiday Deadlines

To receive your items in time for the holidays, please place your order by December 10th.

Once packages leave my home, USPS is responsible for delivery. I insure all packages. If your items arrive damaged, please contact me to begin a claim.

I close up shop Dec. 15th so I can enjoy the holidays with friends and family. 

Are you a local peep? I’m in the Lake Wylie area of South Carolina.

If you choose local pickup at checkout, Wix may show an automatic date and time — please ignore that. I’ll reach out personally to coordinate a hand‑off.

Porch pickup at my home is available if that’s easiest for you, or we can meet up someplace close by.

Please make sure your phone number is in your profile — I’ll text you when your order is ready.

Porch Pickup Address: 1721 Fernledge Dr Lake Wylie, SC 29710

Exchanges

I gladly accept exchanges on oily products and salves. Sometimes a scent just isn’t to your liking — I get it — and I allow a one‑time exchange for that item.

• Contact me within 7 days of delivery

• Ship items back within 14 days of delivery

• Items must be in original condition and at least 90% full

• Buyers are responsible for return shipping costs (tracking recommended)

​Herbal products, teas, tinctures, glycerites, and other consumable items cannot be exchanged.

​​

Returns

Please contact me before starting a return.

• Contact me within 7 days of delivery

• Ship items back within 14 days of delivery

• All items must be new, unused, and unopened

• Buyers are responsible for return shipping costs (tracking recommended)

 

Damaged Items

If your order arrives damaged, please send me a photo of the items and packaging, and I’ll make it right. If you have any problems with your order, please reach out: pamela@pamelasapothecary.com

 

Items That Cannot Be Returned or Exchanged

Because of the nature of these items, unless they arrive damaged or defective, I cannot accept returns for:

• Special or custom oily blends

• Herbal products, teas, tinctures, glycerites, or any consumable item

• Anything worn close to the body (such as eye masks)

 

Conditions of Return

Buyers are responsible for return shipping costs, and tracking is recommended.

If an item is not returned in its original condition, the buyer is responsible for any loss in value. 

This Privacy Policy explains how I collect, use, and protect your information when you purchase from my shop, contact me, or use my services through Wix.com and its related tools.

This policy does not apply to third‑party services I do not control, including Wix, PayPal, or any payment processor you choose at checkout. You can review their individual privacy policies to learn more about how they handle your information.

 

Information I Collect

To fulfill your order, you must provide certain information (which Wix securely provides to me), including:

• your name

• your email address

• your postal address

• your phone number (if you choose local pickup)

• payment confirmation

• the details of the products you ordered

I do not have access to your credit card or banking information. All payment details are securely stored and processed by Wix or your chosen payment provider.

You may also choose to provide additional information directly to me (for example, details for a custom blend).

 

Why I Need Your Information & How I Use It

I use your information to:

• process and ship your order

• contact you about local pickup

• communicate about your purchase

• provide customer support

• comply with legal, tax, and record‑keeping requirements

If you sign up for my mailing list, I will send occasional updates. You may unsubscribe at any time.

I do not sell or share your information for marketing purposes.

 

Information Sharing

I only share your information when necessary to run my shop:

• Service providers: such as USPS or other delivery companies, only as needed to ship your order.

• Legal requirements: if required to comply with laws, tax obligations, or court orders.

I do not share your information with advertisers, data brokers, or marketing companies.

 

Data Retention

I keep your order information only as long as necessary to:

• fulfill your purchase

• provide customer support

• meet legal and tax requirements

I do not store unnecessary personal data.

 

Your Rights

Depending on your location, you may have the right to:

• request a copy of the information I hold

• ask me to update or correct your information

• ask me to delete your information (unless I’m required to keep it for legal reasons)

• opt out of marketing emails at any time

 

How to Contact Me

If you have questions or concerns about your privacy, you can contact me at: pamela@pamelasapothecary.com